Refund & Cancellation Policy

1. Cancellation Policy

• Clients can request cancellation of any service before the service commencement.
• Cancellation requests must be sent via email or through our customer support portal.
• If a service is cancelled before it begins, a full refund will be initiated via Razorpay to the original payment method.
• For ongoing services or subscription-based packages, cancellations will stop future charges but past payments are non-refundable.

2. Refund Policy

• Refunds are applicable only for eligible cancellations as outlined above.
• Refund requests must be submitted within 7 business days of service cancellation.
• Refunds will be processed through Razorpay to the original payment method.
• Refunds may take 5–10 business days depending on the bank or payment provider.
• Any Razorpay transaction charges deducted at the time of payment may not be refundable, as per Razorpay’s policies.

3. Non-Refundable Services

• Services that have already commenced or been delivered are non-refundable.
• Customized solutions, consulting sessions, or completed projects cannot be refunded once work has started.

4. Service Issues or Disputes

• If there is any issue with the service, clients must notify us within 48 hours of service delivery.
• We will work with you to address concerns, make necessary corrections, or, if applicable, offer a partial refund depending on the circumstances.

5. How to Request Refunds or Cancellations

• Send your request via email to support@netexample.com with service details, order number, and reason for refund/cancellation.
• Our team will verify the request and initiate the refund via Razorpay within 3 business days.

6. Policy Modifications

• We reserve the right to modify this policy at any time.
• Updated policies will be posted on our website and will take effect immediately.